1)Shipment notes：
1.As the furniture has large dimensions, we will ship your order by sea and ship to the nearest port to your
city.Generally,the shipment by sea takes 20-45 days to your local port.So please be careful to place the order if
you need it urgently.
2.For customers from Singapore,Thailand, Malaysia, United Arab Emirates and HongKong, we will deliver
directly to your home address without you paying extra tax Or custom cost.To deliver to remote villages Or
islands, please send your address to us to confirm first before placing the order.
3.For customers from United states,Canada, Australia, and Newzealand,we will deliver to your city Or home
address, and the shipping fee differs according different addresses, so please contact us first for inquiry of
the shipping fee before placing the order.
4.The shipping fee for the rest countries (including most European Countries) is CIF(Cost Insurance and
Freight), which means the goods must be picked up by yourself at the port,not directly to your home
address; when goods arrive at your local port,you need to pay local charge+tax+custom clearance fee.
5.For Russian customers: due tolarge dimensionsof the furniture, we will ship to the logistics bases in Moscow
Or Ussuriysk and Vladivostok (the goods must be picked up by yourself).If you need to ship to other cities,
we can arrange delivery to your city,and please contact us first about shipping fee before placing the order.
2)Delivery Time:
We support customized services, so please inquire us first about the customized colors or materials before placing an order.
Because it takes different time to purchase different fabric or leather materials,the exact delivery time of your order can only be confirmed after we checked all the details. Generally, we will ship your order within 3-10 days.
If you want to know more details about the delivery times or need to customize colors or materials, please contact our online customer service, and we will reply you within 24 hours.
3) Feedback:
a. If you feel not satisfied about our products, we can directly communicate privately and we
promise to offer you a better service. Please do not leave a bad feedback to draw our attention.
b. If you feel satisfied with our products, it is our pleasure to see your 5 stars feedback. And we are
appreciate to your indispensable support to us.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
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